Remark on Grounding: Grounding works for everyone, regardless of age, condition or health. It is our basic nature to be grounded, and it is as essential to our well-being as healthy eating, drinking and breathing.

It does not matter if you have used the returned items or not. If they show signs of use, we ask you to wash them first according to the washing instructions (40 °, do not use bleaching agents, use detergent for coloured laundry and no fabric softeners). Iron at a low temperature.
We are very clear about the washing instructions. Aarding® grounding products will last for years if you follow them. If you have washed the Aarding® products with an aggressive detergent, i.e., one containing chlorine for white laundry and not with an agent specifically for coloured laundry, then a return is not possible. This is easy to check if the sheet is no longer conductive across the entire surface (it can also feel stiffer in this case). You can easily check this with the product tester.

To be eligible for a return, you must notify us by e-mail so that we can provide you with the correct procedure.

 Sometimes, on request, test/demo articles (100% working) are offered at greatly reduced prices. These were usually exchanged within the week or used in demos. If you purchased these items, we cannot offer a return right.

Refunds (if applicable)

Once your return has been received and inspected, we will email you within a week to confirm receipt of your returned item(s). Once your refund has been processed, the amount will be automatically applied to your credit card or original payment method within a few days.

Late or missing reimbursements (if applicable)

If you have not yet received a refund for your purchased Aarding ™ products, first check your bank account again. There is often some processing time before a refund is issued. Then contact your credit card company; it may take some time before your repayment is officially posted. If you have done this and you have not yet received your refund, please get in touch with us.

Exchange (if applicable)

We will replace items if they are defective or damaged upon delivery. If they are defective due to using the wrong washing product, no exchange is possible. However, in the above case, we can offer a good reduction within 3 months to replace the product with a similar one. 
If you want to exchange a product within 2 weeks of purchase, email info@aarding.org and send your item to our return address.

Shipping

To return, you send your product to:

Victori BV - Aarding ™
Venecoweg 17 B3
BE 9810 Nazareth
Belgium

Not to our express fulfilment warehouse in Mechelen.

Unfortunately, we cannot refund shipping costs unless the delivery is incorrect or defective.

Feel free to email us at info@aarding.org
Or use our online contact form under 'Contacts'.